Frequently asked questions

Everything you need to know about Fluent. Can't find what you're looking for? Reach out to our support team.

1Getting Started

How does Fluent work?

Fluent connects to your conversation sources (like Limitless, Omi, and phone calls) and uses AI to analyze your conversations. It extracts insights, tracks your behavioral goals, builds relationship profiles, and generates daily summaries—all while keeping your data private.

What conversation sources does Fluent support?

Fluent integrates with Limitless and Omi wearable devices for comprehensive conversation capture. We're continuously adding more integrations including phone calls, video meetings (Zoom, Google Meet, Teams), and voice memos. Check our roadmap for upcoming integrations.

How do I set up Fluent?

Download the app, create an account, and connect your conversation sources. The setup takes about 2 minutes. Once connected, Fluent starts analyzing your conversations automatically and you'll see your first daily insight within 24 hours.

Is Fluent available on Android?

Fluent is currently available on iOS. Android support is in active development and will be available soon. Join our waitlist to be notified when the Android app launches.

2Privacy & Security

Is my conversation data safe?

Absolutely. Privacy is our top priority. Your data is encrypted end-to-end, meaning only you can access it—not even we can read your conversations. Data is stored in secure, SOC 2 compliant data centers with enterprise-grade encryption. We never sell or share your conversation data.

Where is my data stored?

Your data is stored securely in the cloud with end-to-end encryption. This means your conversations are encrypted before they leave your device and can only be decrypted by you. We use SOC 2 compliant data centers with enterprise-grade security. You can delete all your data at any time.

Can I delete my data?

Yes, completely. You can delete individual conversations, relationship profiles, or your entire account at any time. When you delete data, it's permanently removed from your device and any cloud backups within 24 hours.

Does Fluent sell my data?

Never. We make money from subscriptions, not from selling your data. Your conversations are yours. We don't use them for advertising, we don't share them with third parties, and we don't train AI models on your personal data.

What about conversations with other people?

Fluent processes conversations you're part of to help you understand and improve. We recommend informing others that you use conversation intelligence tools, depending on your local laws and personal ethics. Fluent is designed for self-awareness, not surveillance.

3Features & Functionality

What are behavioral goals?

Behavioral goals let you track who you're becoming through your conversations. Unlike habit trackers that count checkboxes, Fluent measures actual behavior. Set goals like "Ask more questions" or "Be more present with family" and get daily scores based on real evidence from your conversations.

How does relationship intelligence work?

Fluent automatically builds profiles of people you talk with, capturing what matters to them: their preferences, emotions, life events, and topics they care about. This helps you remember important details and be more thoughtful in your relationships.

What's included in daily insights?

Daily insights include 10 sections: Narrative (story of your day), Highlights (moments worth remembering), Action Items (commitments you made), Decisions, Red Flags (tension points), Reframes, Exchanges, Ideas, Growth evidence, and Wisdom. Each insight is personalized to your conversations.

How does AI coaching work?

AI coaching gives you personalized feedback based on your actual conversations. It identifies patterns, suggests improvements, and helps you make progress on your goals. Coaching sessions are like talking to a thoughtful friend who has perfect recall of your conversations.

What are meeting notes?

Meeting notes automatically capture, transcribe, and summarize your meetings. They include speaker identification, AI-generated summaries, extracted action items, and mood analysis. You can search across all your meetings to find specific topics or decisions.

4Plans & Billing

Is there a free plan?

Yes! Our free plan includes 5 conversations per month, basic daily insights, 1 behavioral goal, and limited relationship profiles. It's a great way to experience Fluent before upgrading.

What's the difference between Pro and Premium?

Pro ($9.99/month) includes unlimited conversations, full daily insights, unlimited goals, 10 coaching sessions, 10 summaries, and 25 Ask queries per month. Premium ($19.99/month) adds unlimited coaching, summaries, Ask queries, and priority AI processing.

Can I switch plans?

Yes, you can upgrade, downgrade, or cancel anytime. When you upgrade, you get immediate access to new features. When you downgrade, the change takes effect at your next billing cycle.

Do you offer annual billing?

Yes! Annual billing saves you 30%. Pro is $49.99/year (vs $71.88 monthly) and Premium is $99.99/year (vs $143.88 monthly).

What are credit packs?

Credit packs let you add extra coaching sessions or meeting notes without upgrading your plan. Credits never expire. Options include 10 coaching credits ($1.99), 10 meeting notes credits ($1.99), or a combo pack with 25 of each ($4.99).

What's your refund policy?

We offer a 7-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 7 days of your purchase for a full refund, no questions asked.

5Technical Questions

What devices are supported?

Fluent is currently available on iOS devices running iOS 16 or later (iPhone and iPad). Android support is coming soon.

Does Fluent work offline?

Yes! Core features including viewing insights, relationship profiles, and conversation history work offline. New conversation processing requires an internet connection, but the app caches your data for offline access.

How much storage does Fluent use?

Fluent is designed to be storage-efficient. The app itself is about 100MB. Conversation data varies based on usage, but typically uses 50-200MB after several months. You can manage storage in the app settings.

What about battery usage?

Fluent is optimized for minimal battery impact. Background sync is carefully managed to minimize power consumption. Most users report less than 5% daily battery usage.

Still have questions?

Our support team is here to help. Reach out and we'll get back to you within 24 hours.

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