Privacy Policy

Fluent collects only the information necessary to provide and improve our service. This includes:

• Account information: Your email address and name, used for authentication and to identify your account.
• Conversation audio: Audio recorded from your iPhone or a paired pendant, processed to generate transcripts and insights. We keep the audio so you can replay what was said. Deleting your account deletes it.
• Voice profiles: When you name who is speaking in a conversation, Fluent creates a voice profile for that person: a numerical description of how their voice sounds, sometimes called a voiceprint. Each time you name them again, Fluent adds samples of their voice from that conversation to their profile; automatic matches don't change it. Fluent also creates a voice profile for you from the practice recording you make during setup, so it can tell your voice apart. Your recordings, including Quick Captures, are compared with the voice profiles in your account so Fluent can suggest who is speaking. To do this, Fluent's speaker-recognition service also keeps a copy of the audio it analyzes and a numerical description of each voice in it, including people you haven't named. Voice profiles and this data are kept in Fluent's own speaker-recognition service, tied to your account, and are used only to transcribe that account's conversations and recognize who is speaking in them.
• Transcripts and analyses: Text transcripts of your conversations and AI-generated insights such as mood analysis, goal scoring, and daily summaries.
• App usage data: Usage analytics are always on, with no setting to turn them off. We record which screens and features you use, along with your app version, device model and error reports, linked to your account so we can see how Fluent is used and fix what isn't working. Usage analytics never include your audio, transcripts or conversation content.
• Calendar (optional): If you allow calendar access, Fluent reads the start time of your upcoming events, whether they last all day and whether they were cancelled, on your iPhone, to remind you to record before a meeting. It doesn't use event titles, attendees or notes for this, and it doesn't send your calendar to Fluent's servers.

We use your information solely to:

• Provide, maintain, and improve the Fluent service.
• Generate transcripts, insights, and analyses from your conversations.
• Authenticate your identity and secure your account.
• Send you important service-related communications (e.g., security alerts).
• Diagnose technical issues and improve app performance.

We do not use your conversation data to train AI models, build advertising profiles, or for any purpose other than providing the service to you.

All data is encrypted using AES-256 encryption at rest and protected by TLS 1.2 or higher during transmission. Your data is stored on secure cloud infrastructure provided by Amazon Web Services (AWS), which maintains industry-leading security certifications.

Access to production systems is strictly limited and protected by multi-factor authentication. We regularly review our security practices and infrastructure to ensure your data remains protected.

Your conversations, transcripts, and insights are private to your account. Fluent staff do not have routine access to your conversation content.

To provide technical support you have requested, we access account-level information. We access conversation content only with your explicit consent, and every such access is audit-logged, or if compelled by valid legal process.

We use a limited number of third-party services to operate Fluent:

• Auth0: For secure authentication and account management.
• OpenAI: For AI-powered conversation analysis. Data sent to OpenAI is used solely to process your request and is not used by OpenAI to train their models. We have a data processing agreement in place.
• Deepgram: For speech-to-text transcription. Audio is processed in real time and not retained by Deepgram.
• Amazon Web Services: For secure cloud hosting and data storage.
• Sentry: For crash and performance reports, linked to your account so we can fix problems you run into. These reports describe what the app was doing when something went wrong. They never include your audio recordings.
• RevenueCat: For subscription management. RevenueCat does not have access to your conversation data.
• PostHog: For the usage analytics described above. PostHog never receives your audio, transcripts or conversation content.

We do not share your data with any advertising networks, data brokers, or analytics companies that would use it for profiling or targeted advertising.

Audio recordings are kept so you can replay what was said. Audio, transcripts, analyses, and other derived data are retained in your account until you delete your account.

Voice profiles are kept for as long as your account exists. Deleting a person in Fluent deletes their voice profile, and deleting your account deletes all of them, along with the audio copies and voice descriptions the speaker-recognition service keeps for your account.

You can delete your account at any time from within the app, under Settings › Delete Account. Account deletion removes all associated data and is irreversible.

You have the right to:

• Access all data associated with your account.
• Delete your account and all of its data at any time.
• Get a copy of your data: request it by contacting us. There is no in-app export for now.
• Opt out of non-essential communications.

To delete your account, use Settings › Delete Account in the app. To exercise any other right, contact us at our contact page.

Fluent is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

We may update this privacy policy from time to time. When we make material changes, we will notify you through the app or by email. Your continued use of Fluent after changes take effect constitutes acceptance of the updated policy.

If you have any questions about this privacy policy or how we handle your data, please reach out through our contact page.